Description
About the Role
As a Fraud Investigation Analyst at Tide, you'll work in the Ongoing Monitoring team to investigate fraud and scam activities. You'll analyse transactions, gather evidence, and collaborate with internal teams and external partners to detect and prevent fraudulent activities, protect customer assets, and ensure regulatory compliance.
Responsibilities
- Investigate fraud and scam activities
- Analyse transactions and gather evidence
- Work with internal teams and external partners to detect and prevent fraud
- Raise chargeback requests on behalf of members
- Respond to queries from finance partners and third-party financial institutions
- Review chargeback/representation documents
- Ensure compliance with banking regulations and industry standards
- Make fair decisions based on high-quality investigations
- Research and investigate disputed card transactions
- Perform network analysis and make outbound calls to members if required
Requirements
- Minimum 1+ year of fraud/investigation experience
- Experience in the banking industry is a plus
- Keen interest in transaction monitoring, financial crime, or fraud
- Ability to remain calm under pressure
- Excellent communication and interpersonal skills
- Adaptability to changing priorities and ability to work independently
- Problem-solving skills and willingness to share solutions
- Prior customer service experience
Benefits
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities