Description
The Role
As a Fraud Investigation Specialist, you'll be part of a small team conducting fraud investigations to protect GoCardless from financial and reputational risk. Your daily tasks will include:
- Monitoring the risk alert queue to identify high-risk behavior
- Conducting fraud investigations within service level agreements to reduce potential revenue losses
- Gaining a thorough understanding of GoCardless' products, policies, and processes
- Leading customer-facing correspondence and collaborating with various teams to ensure a seamless merchant experience
What Excites You
- Working in a high-performing team, making daily decisions that impact GoCardless' future success
- Learning to use data to make informed decisions across the business
- Sharing experiences and learning from team members with diverse industry backgrounds
What Excites Us
- Hands-on experience in a fraud investigations role or similar
- Using logic and reasoning to distinguish legitimate behavior from suspected illicit activity
- Making accurate, fast decisions based on evidence
- Understanding the implications of new information for current and future problem-solving and decision-making
- Effective written English skills for communicating with internal and external stakeholders
- Driven by initiative, understanding the impact of every decision on merchants
- Results-focused, able to prioritize, organize, and show initiative
Benefits
- Wellbeing support and medical cover
- Work away scheme, allowing up to 90 days remote work in a 12-month period
- Adaptive working arrangements
- Parental leave policy
- Annual learning budget
- Generous holiday allowance, plus 3 annual volunteer days and 4 annual business-wide wellness days ('GC Fridays')