Description
We are seeking a Customer Finance Partner to lead financial governance and provide commercial finance support for contractual customers, ensuring accurate revenue recognition, billing, accruals, and margin performance.
Responsibilities:
- Lead financial governance and provide commercial finance support for contractual customers
- Partner with business leaders, Account Business Managers (ABMs), Customer Delivery Managers (CDMs), Market Finance, Legal, and Operations to resolve complex contractual and financial issues
- Drive revenue recovery and margin improvement initiatives through contractual reviews, pricing corrections, billing remediation, and process improvements
- Provide financial leadership for high-value customer accounts, including forecasting, variance analysis, risk assessment, and executive-level financial reporting
- Lead investigations and root cause analysis for financial exceptions, revenue leakage, billing disputes, and balance sheet exposures
- Support month-end and quarter-end close activities, including accrual reviews, revenue validation, compliance requirements, and financial controls
- Identify automation and process transformation opportunities using tools such as Power BI, SAP, and Microsoft Power Platform
- Collaborate across regions and functions to support strategic business initiatives, customer contract transitions, and financial transformation projects
- Present financial insights and recommendations to senior leadership
- Develop and coach finance professionals, fostering collaboration, accountability, and continuous improvement within the team
Requirements:
- Bachelor's Degree in Accounting, Finance, Business Administration, or a related discipline
- Minimum 7 years of experience in Finance, Accounting, Commercial Finance, Revenue Management, Financial Planning & Analysis (FP&A), Contract Finance, or a related field
- Strong understanding of accounting principles, journal entries, month-end close activities, revenue recognition, financial controls, and financial reporting
- Experience supporting large enterprise customers, contractual businesses, leasing models, or managed services environments is preferred
- Advanced analytical and problem-solving skills
- Experience working with SAP, Power BI, Excel, and financial reporting tools
- Proven ability to influence stakeholders across functions and organisational levels
- Demonstrated leadership experience, including project leadership, stakeholder management, and team development
- Professional qualifications such as CPA, ACCA, CFA, CIMA, or equivalent certifications are considered an advantage
- Business-level proficiency in Mandarin is preferred