Description
As a Dealer Success Manager, you will operate as a Strategic Consultant and Customer-Centric Partner to auto dealers, anchoring your efforts within the Capital One Sales Process.
You will be instrumental in expanding Capital One's footprint by contributing to and supporting the Product and Dealer Operations (POD) team's efforts in gaining and retaining Navigator Platform subscribers.
Your responsibilities will include:
- Collaborating with the Area Sales Manager (ASM) and POD team members to develop and execute cohesive market strategies and achieve unified sales goals.
- Driving superior success by contributing to and supporting the POD's sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle.
- Providing subject matter expertise on processes and Navigator Platform when representing the Sales organisation.
- Troubleshooting product and process issues related to Navigator Platform.
- Conducting frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.
This role requires:
- A high school diploma, GED, or equivalent certification.
- At least 1 year of experience in Process Management.
- At least 1 year of experience in Relationship management.
Preferred qualifications include:
- A Bachelor's degree.
- 2+ years of experience in Process Management.
- 2+ years of experience in Relationship management.
In terms of salary, the range for this role is $109,900 - $125,400 per year.
Benefits include a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.