Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
The Strategic Account Director (SAD) is a senior people leader responsible for leading teams of Account Executives (AE) and Strategic Account Executives (SAE) who support large, complex employer Pharmacy Benefit Management (PBM) clients.
Key Responsibilities
People Leadership & Team Performance
- Lead, coach, and develop teams of Account Executives and Strategic Account Executives, setting clear expectations aligned to revenue, retention, and client satisfaction goals.
- Establish direction, priorities, and operating expectations for AE and SAE roles, ensuring strong role clarity, accountability, and consistent execution.
- Foster a high-performance culture through ongoing feedback, talent development, and succession planning.
Strategic Account Oversight
- Provide executive accountability and senior-level oversight for large, complex PBM clients, demonstrating sound judgment in balancing client needs, financial outcomes, and enterprise priorities.
- Serve as the escalation point for complex client situations and senior-level engagements, reinforcing strong multi-level client relationships.
Revenue Growth, Renewals & Expansion
- Own aggregate revenue growth, retention, and profitability for the assigned portfolio through effective leadership of renewal and expansion strategies.
- Guide teams in identifying and advancing solution expansion opportunities using a consultative, value-based approach.
Financial Leadership & Executive Insight
- Provide portfolio-level visibility into financial performance, including drug trend, pricing strategies, guarantees, and overall account economics using advanced analytics and AI-enabled modeling.
- Partner with finance, underwriting, and senior leaders to shape renewal scenarios, evaluate margin and value opportunities, and support executive-level client discussions.
Cross-Functional & Enterprise Leadership
- Lead and influence cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation to ensure aligned, data-driven execution.
- Engage senior enterprise leaders to align resources, remove barriers, and advance complex client and business objectives.
RFP, Renewal & Market Leadership
- Provide leadership oversight for complex RFPs and renewals, ensuring disciplined strategy, high-quality responses, and effective execution.
- Maintain awareness of pharmacy benefit management, managed care, and healthcare market, legislative, and regulatory trends to inform client strategy and positioning.
Success Measures
- Sustained revenue growth, retention, and profitability across the portfolio.
- Strong client satisfaction and senior-level relationships.
- High team engagement, capability development, and performance outcomes.
Ideal candidates are enterprise-minded leaders who combine strong commercial instincts with analytical rigor, executive presence, and the ability to lead experienced teams through complexity, ambiguity, and change.
Location & Travel
- Role may be performed from any U.S. location, with flexibility to work remotely or from a corporate hub.
- Ability to travel up to 40%, including overnight and short-notice travel.
Required Qualifications
- 10+ years of experience in healthcare, account management, or related client-facing roles.
- Prior people leadership experience, including coaching, performance management, and talent development.
- Demonstrated success managing large, complex employer or health plan accounts through teams.
- Valid driver's license and reliable, insured personal vehicle.
Preferred Qualifications
- Experience leading teams responsible for large employer or health plan accounts.
- Experience in a pharmacy benefit manager sales or service executive role.
- Demonstrated accountability for revenue, retention, and profitability within a PBM portfolio.
Education
- Bachelor's degree, advanced degree, or equivalent experience.
Anticipated Weekly Hours
- 40
Time Type
- Full time
Pay Range
- $105,000.00 - $231,132.00