Description
We are seeking a Client Service Analyst to join our team in Bangalore.
As a Client Service Analyst, you will play a critical role in ensuring that our service standards are met, and that we comply with all relevant regulations and guidelines.
Key Responsibilities:
- Ensure strict adherence to all internal and external guidelines, including KYC and anti-money laundering regulations
- Monitor expenses and control costs, track waivers and manage leads
- Display regulatory circulars in the area and ensure accurate processing of account opening forms and MF applications
- Manage vouchers, follow rules of custodianship and key management guidelines
- Handle exceptions, track and monitor deferrals
- Review suspicious transactions and large cash transactions, and follow necessary processes
- Ensure a clean mystery shopping audit report and track customer complaints
- Provide best-in-class service standards to customers
Requirements:
- Knowledge of FEMA and foreign exchange and trade operations is preferred
- Experience in overall branch operations for 10 years
- Client service excellence skills
- Ability to leverage AI tools to enhance productivity and optimise workflows
What We Offer:
- Best-in-class leave policy
- Gender-neutral parental leaves
- 100% reimbursement under childcare assistance benefit
- Sponsorship for industry-relevant certifications and education
- Employee assistance program
- Comprehensive hospitalization insurance
- Accident and term life insurance
- Complementary health screening for employees aged 35 and above