Description
As an Invoice Acquisition Specialist you will provide utility and invoice management services to a portfolio of clients.
Clients choose Entrata to manage their community utility bills and generate individual resident invoices in a timely and accurate manner.
A successful Invoice Acquisition Specialist will maintain high standards for accuracy while ensuring the timely receipt of all client invoices.
This position is hybrid and requires working on-site at our Lehi office once per week.
Responsibilities will include
- Overseeing a portfolio of clients by tracking their monthly invoices and ensuring timely receipt of those invoices
- Optimizing invoice receipt method to ensure the fastest receipt possible
- Coordinating with utility providers to resolve discrepancies and invoice-related issues
- Scanning physical invoices received through the mail daily
- Ensuring compliance with tax regulations, accounting standards, and company policies
- Assisting team members as needed to fulfill their job duties
- Partnering with other departments when taking on new properties to ensure a smooth transition
- Collaborating with Utility Service Manager and other internal teams to ensure client needs are met
- Meeting department metrics and KPIs
- Participating in the development and implementation of best practices for invoice management
- Communicating with clients during implementation via email and phone
Minimum Qualifications
- High school diploma or equivalent
- Proficiency in Google Office Suite
- Strong attention to detail and data accuracy
- Excellent communication and interpersonal skills
- Ability to deliver quality results with strict deadlines
- Excellent problem-solving skills and attention to detail
- Self-motivated with or without supervision
- Ability to work well with others in a team setting
Preferred Qualifications
- Utility experience
- Accounting experience, specifically accounts payable
- Associate's or bachelor's degree in finance, accounting, or a related field
- Experience with invoice processing software or accounting software (e.g., QuickBooks, SAP)
- Knowledge of tax regulations and accounting principles
- Prior experience in a property management or real estate industry
- Ability to handle a high volume of invoices and meet deadlines in a fast-paced environment
- Experience using Zendesk
Additional Information
Benefits include flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance. Comprehensive medical, dental, and vision coverage, including fertility benefits, is available for eligible employees and their families. HSA/FSA options and employer-paid disability benefits are also provided for eligible employees. Access to 401(k) or similar retirement plans with employer matching is available for eligible employees.