Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
We are hiring a Senior Program Manager, Privacy Compliance & Data Governance to establish, scale, and orchestrate our enterprise Information Governance program. You’ll sit at the intersection of Legal, Security, Engineering and Product, bridging the gap between business strategy, legal compliance, data security, and engineering.
Responsibilities
- Lead Enterprise-Wide Change: Grow your capability as a transformational program leader. You will drive a company-wide "Privacy by Design" culture, mentoring cross-functional team members and establishing sustainable governance practices that scale with business growth.
- Governance Framework & Tooling Strategy: Deep fluency in privacy and data governance, establishing enterprise frameworks, data catalogs, and business glossaries that scale across high-growth SaaS environments.
- Strong Communication Skills: Exceptional verbal and written communication abilities to distill complex privacy, legal, and technical concepts into clear, actionable guidance for executive stakeholders and cross-functional teams.
- Operational Enablement: Proven capability to design centralized intake and triage processes ("Data Front Door") that convert complex legal and security requirements and restrictions into frictionless, self-service internal workflows.
- Cross-Functional Alignment: Ability to bridge legal and privacy compliance requirements with practical and understandable technical access controls, working seamlessly alongside Legal, Security, Engineering and Product teams.
- Proactive Execution: Takes initiative to define the "how" in ambiguity, driving cross-functional alignment and resolving policy conflicts across teams.
- Adaptive Curiosity: A drive to stay ahead of evolving privacy and data security laws, security architectures, and novel AI/ML data use cases to keep our governance framework compliant, modern, and flexible.
- Elevate Executive & Strategic Influence: Scale your leadership presence by interfacing directly with leadership and executive stakeholders.
Things You’ll Do
- Build the "Data Front Door": Design and manage a centralized intake and triage process for custom data access requests, novel data questions, and complex derivative work inquiries.
- Curate the Data Marketplace: Establish a centralized Use Case Repository and Data Marketplace detailing pre-approved data uses, restrictions, and licensing parameters across distinct datasets.
- Automate Metadata & Classification: Partner with engineering and security teams to implement automated data classification, lineage tracking, and metadata harvesting.
- Translate Policy into Technical Controls: Collaborate with InfoSec to operationalize legal requirements into enforced technical access controls and row/column-level security protocols.
- Drive Governance Adoption: Measure program success through adoption KPIs, request turnaround times, and governance maturity metrics, delivering self-service documentation and onboarding across the org.
Requirements
- 8+ years of experience in privacy, data governance, data security, data operations, or information architecture within a high-growth technology, SaaS, or data-intensive organization.
- Deep understanding of privacy and security frameworks and ability to communicate contractual rights into practical guidance for various teams.
- Direct experience setting up, configuring, or administering an enterprise data governance framework including the use of catalog tools (e.g., Collibra, Alation, DataGalaxy, Atlan).
- Technical aptitude with cloud data ecosystems (e.g. Snowflake, Databricks, AWS/GCP), SQL, and data security mechanisms (e.g. hashing, tokenization, anonymization etc.).
- Demonstrated ability to create business-friendly, self-service workflows that accelerate R&D and AI/ML initiatives while ensuring compliance with laws and contractual requirements and adherence to security frameworks.