Description
Join Sedgwick, a global provider of risk, benefits, and integrated business solutions, as a Care Team Representative. You'll provide excellent service to callers regarding claims for multiple lines of business, expediting the claims process and resolving issues efficiently.
Responsibilities:
- Act as primary liaison with callers from multiple client accounts
- Assist with questions and solve problems related to claims application and servicing processes
- Perform claim intake and full-service customer support within regulatory requirements
- Educate customers about documentation required to file/process a claim, payment information, and claim status
- Enter verbal and written claim information accurately into the system
- Direct customer calls to the appropriate contact or escalate as needed
Requirements:
- High school diploma or GED required
- One year of customer service experience or equivalent combination of education and experience
- Excellent verbal and written communication skills
- PC literacy, including Microsoft Office products and Windows environment
- Strong organizational skills and ability to multitask in a fast-paced environment
What We Offer:
- Competitive salary
- Opportunity to make a difference in people's lives
- Collaborative and supportive team environment
- Professional growth and development opportunities
Event Details:
- Date: Tuesday, October 6, 2026
- Time: Interviews scheduled between 9:00 AM - 4:00 PM CST
- Location: Sedgwick, 2201 W. Royal Lane, Suite 125, Irving, TX 75063