Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We're looking for a Care Team Representative to join our team in Dubuque, IA. As a Care Team Representative, you will provide excellent service displaying empathy to callers regarding claims for multiple lines of business.
Responsibilities:
- Acts as primary liaison with callers from multiple client accounts within a shared services environment.
- Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
- Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
- Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
- Enters verbal and written claim information that meets both the internal and external customer's requirements accurately into the appropriate system.
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Requirements:
- High school diploma or GED required.
- One (1) year customer service experience or equivalent combination of education and experience required.
- Excellent verbal and written communication skills.
- PC literate, including Microsoft Office products, Windows environment.
- Must meet minimum typing requirements.
- Strong organizational skills.
- Good interpersonal skills.
- Ability to multi-task in fast-paced environment.
- Ability to support multiple clients across communication channels and utilize multiple systems simultaneously.
- Ability to work in a team environment and/or independently.
Benefits:
- Competitive salary
- Opportunities for career growth and development
- Caring culture and work-life balance
Event Details:
- Date: Tuesday, October 6, 2026
- Time: Interviews scheduled between 9:00 AM - 4:00 PM CST
- Location: Sedgwick, 4141 Westmark Drive, Dubuque, IA 52002