Description
As a Senior Salesforce Project Manager, you will lead, orchestrate, and own the end-to-end delivery of complex, multi-cloud enterprise Salesforce implementations using Agile methodologies, SAFe frameworks, and modern, AI-enabled delivery practices.
Key Responsibilities:
- Champion and strategically scale the adoption of authorized AI technologies and prompt engineering across your delivery teams.
- Collaborate with customers to develop evaluation frameworks to measure AI performance for their specific use cases.
- Plan, direct, and oversee the complete enterprise Salesforce delivery lifecycle.
- Own financial performance at the program level,managing macro-scope, multi-track timelines, systemic risks, and cross-project dependencies while driving high-quality business outcomes and aggressively protecting Sold vs. Delivered margins.
- Champion and institutionalize Agile delivery architectures using Scrum, Lean, and SAFe frameworks.
- Drive multi-track sprint execution, rigorous backlog prioritization, predictive flow metrics, and foster high-performing, self-organizing, cross-functional global delivery squads.
- Architect and govern integrated portfolio plans and long-term delivery roadmaps.
- Ensure transparent, data-driven progress reporting, proactive macro-risk visibility, and complex technical dependency management across the global engagement lifecycle.
- Serve as trusted advisor to senior leaders.
- Drive alignment across global organizations through executive communication, steering committees, and proactive escalation management.
- Design and enforce delivery governance, engineering standards, and quality benchmarks.
- Implement quality checkpoints to ensure compliance and continuous improvement.
- Orchestrate and optimize multi-shore resource demand planning, manage complex program budgets, accurate forecasts, and financial reconciliation while engineering mitigation strategies for structural delivery risks.
- Maintain the structural timezone flexibility required to ensure seamless synchronisation, seamless governance, and executive support across global delivery regions (AMER/EMEA/APAC).
Requirements:
- 15+ years of total experience in the IT consulting/services industry, with 8+ years of dedicated experience leading complex, enterprise-scale Salesforce implementations.
- Proven track record managing multi-cloud, highly integrated Salesforce transformations across Sales Cloud, Service Cloud, Experience Cloud, and/or specialised Industry Clouds.
- Advanced, practical proficiency with AI-augmented productivity suites and LLMs (e.g., Gemini, NotebookLM) alongside a clear, actionable vision for applying an Agentic Delivery approach to project tracking, documentation, and risk forecasting.
- Deep, authoritative understanding of the Salesforce ecosystem architecture and delivery lifecycle, with a demonstrated history of collaborating with Enterprise Architects and Technical Leads to map technical scope to business outcomes (hands-on configuration is not required).
- Stellar executive presence with a demonstrated ability to communicate clearly, confidently, and assertively with C-suite executives, global sponsors, and enterprise steering committees.
- Salesforce Core Consultant Certifications (at least two or higher-tier equivalent):
- Sales Cloud Consultant
- Service Cloud Consultant
- Experience Cloud Consultant
- Advanced Project / Scaled Agile Management Certification (at least one):
- PMP, PMI-ACP, SAFe Practice Consultant (SPC), SAFe Agilist, PRINCE2 Practitioner, or Senior Scrum Master credentials (CSM, PSM II).
- Expert-level command over modern enterprise project management, portfolio tracking, and collaboration platforms such as JIRA, Azure DevOps (ADO), MS Project, Smart sheet, and Google Workspace.
- Flexibility and willingness to travel internationally or domestically on a need basis.