Description
We are seeking a Service & Engagement Team Leader to join our team at Target. As a Service & Engagement Team Leader, you will be responsible for leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.
The starting pay range for this position per hour is $24.25 - $26.25. The full pay range for this position per hour is $24.25 - $41.25.
Responsibilities:
- Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
- Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
- Actively observe and provide feedback, holding team members accountable while recognising great guest experience moments.
- Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align team on the right behaviours and execution.
- Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
- Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants who strive to exceed guest service expectations.
- Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning.
- Understand sales goals, business reporting, and guest insights to plan and execute daily/weekly workload.
- Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward our guests and enhance their shopping experience.
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritise tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation