Description
The Ross Practice has a fantastic opportunity for a Care Co-Ordinator to join our committed team.
This role ensures that patients receive coordinated and comprehensive care while maintaining high data quality standards, ultimately improving overall health outcomes.
The role is part of our administration team.
Main Duties of the Job
- Collaboration: Work collaboratively with social prescribing link workers, and other health professionals as needed. Work closely with other members of the Primary Care team.
- Data Management: Ensure the accuracy, completeness, and consistency of patient data.
- Compliance Monitoring: Assist in ensuring compliance with the Quality and Outcomes Framework (QOF).
- Data Audits: Participate in regular audits and data quality checks to identify and resolve discrepancies.
- Meeting Coordination: Co-ordinate and minute Adult and Child Multi-Disciplinary Team Meetings (MDT) and weekly Care Home Meetings.
- Review Scheduling: Invite and book reviews for Serious Mental Illness, Learning Disability, Long Term Conditions and Severe/Moderate Frailty.
- Patient Support: Support patients self-referring and invite and book Carer reviews.
- Carer Support: Provide signposting for Carers, e.g., to the social prescribing team.
- Proactive Initiatives: Take initiative to identify areas for improvement in patient care and data management processes and implement solutions to enhance overall efficiency and effectiveness.
- Additional Roles: Perform any other roles as deemed necessary to support the delivery of care to the Practice and PCN population.
- Knowledge of Regulations: Understanding of healthcare data standards and regulations.
- Private insurance - to manage and plan the Practice private insurance and SARs
About Us
The Ross Practice located in Harlow with easy access to the M11 and train services.
We are made up of 4 Partners, nursing team, management team and a supportive administration team.
We are part of Harlow South PCN.
CQC 'good' rating last inspected in May 2026.
We are a SystmOne Practice which also operates AccuRx and Ardens.
If you would like to discuss this role in more detail please contact Beth Wilson Practice Manager, bethanywilson@nhs.net
Job Responsibilities
The Care Coordinator plays a key role in supporting patients to navigate and access health and care services within the GP practice and wider healthcare system.
The post holder will coordinate care and support for patients, particularly those with:
- Long-term conditions
- Frailty
- Complex health needs
- Mental health conditions
- Social vulnerabilities
The Care Coordinator will work collaboratively with the multidisciplinary team (MDT), community services, social care, voluntary organisations, and carers to ensure patients receive timely, person-centred, and coordinated care.
Person Specification
Essential Criteria
- Qualifications: Good standard of education including English and Maths
- Skills and Experience: Excellent communication and interpersonal skills, organisational and coordination skills, ability to work independently and within a team, IT literacy, ability to prioritise workload, experience dealing with vulnerable individuals
- Knowledge: Understanding of patient confidentiality, awareness of health and social care services, understanding of person-centred care
- Personal Qualities: Compassionate and empathetic, professional and reliable, flexible and adaptable, patient-focused, good problem-solving skills
Desirable Criteria
- Experience in healthcare, social care, or community support roles
- GP practice or NHS experience
- Knowledge of long-term conditions and frailty
- Experience with clinical systems such as SystmOne
- Understanding of safeguarding procedures
- Knowledge of local community services