Description
We are seeking individuals who enjoy helping others to provide high-quality customer service by answering telephone calls from customers inquiring about goods and services from clients of Five Star Solutions.
This seasonal project involves assisting clients with their holiday ordering, ranging from fruit baskets to steaks.
As a remote customer service representative, you will work from home and manage large volumes of inbound or outbound calls efficiently.
Responsibilities:
- Handle customer inquiries and concerns via phone, email, and chat
- Follow communication scripts for various topics
- Identify customer needs, provide solutions, and seize upselling opportunities
- Maintain punctuality, attendance, and a professional demeanor
- Cross-train as requested
Qualifications:
- Previous 3-6 months of customer service or call center experience preferred
- Basic computer skills and strong verbal communication skills required
- Quick learner, able to work independently, and strong active listener
- Must be 18 years old and pass a background check
Bring Your Own Device (BYOD) requirements:
- Provide your own equipment and workspace
- Verified internet service, secure and reliable, with a dedicated work area
- Specific hardware and software requirements apply, including Intel Core i5 processor, 8GB memory, and up-to-date antivirus software
Additional Information: Five Star Solutions values diversity, is an equal opportunity employer, and participates in the E-verify program.