Description
We are seeking a Manager, Project Manager- Customer Identity to join our team at Capital One. As an individual contributor (IC) within Customer Identity, you will drive program tracking and support partner onboarding and execution across the Identity Platform.
The Step-Up Authentication team within Customer Identity provides scalable, reliable, simple, and compliant identity experiences for partners who integrate with our identity platform, enabling speed to market for secure and seamless identity workflows.
Responsibilities:
- Coordinate and drive the day-to-day operational processes of Smart Step-Up, tracking partner milestones across intake, development, testing, and launch to ensure a seamless delivery experience.
- Maintain traceability inside and outside of CI, managing operational status updates, milestone tracking, and execution metrics to support roadmap commitments.
- Field inbound requests and inquiries from LOB partners, serving as an expert consultant to help them understand which identity solutions and integration patterns are most appropriate for their use case.
- Collaborate with product and tech partners to align designs across domains on implementation plans, which may include feature enhancements on behalf of our partner.
- Maintain and refine standardized operating models, intake templates, and KPI tracking dashboards with a platform mindset.
- Partner with Architecture and Engineering on release planning and sprint tracking, ensuring partner readiness aligns with deployment schedules.
Basic Qualifications:
- Bachelor's degree or military experience
- At least 4 Years of Process or Project Management experience
Preferred Qualifications:
- PMP Certification
- Masters degree or MBA
- Basic proficiency in Google Workspace or comparable PM systems
- 5+ years of experience of process or project management
- Experience in financial services or highly regulated industry
- Experience building governance frameworks and dashboards
- Experience managing complex, cross-functional initiatives in regulated environments
- At least 2 years of experience in stakeholder management
The minimum and maximum full-time annual salaries for this role are: McLean, VA: $151,900 - $173,400 New York, NY: $165,700 - $189,200
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.