Description
We are looking for an experienced Practice Manager to lead the non-clinical side of the practice. You will report to our six GP partners, lead a team of around 35 practice staff, and work alongside the PCN team. This is a senior role with real influence. You will inherit a well-established management structure and an experienced team, and have the opportunity to shape how a substantial two-site practice runs and develops over the coming years.
Main duties of the job
- Operational leadership:
- Lead the day-to-day operation of both sites
- Provide clear direction to the Deputy Practice Manager, Operations Manager, and administrative teams
- Oversee premises, IT systems, digital developments, and service improvement projects
- Implement agreed partnership decisions and ensure actions are followed through
- People:
- Lead workforce planning, recruitment, induction, appraisal, performance, and absence management
- Ensure HR policies are implemented consistently, and support staff wellbeing and team culture
- Finance and contracts:
- Support the partners in managing budgets, payroll, claims, contracts, expenditure, and practice income
- Provide accurate management information, advice, and recommendations to the partners
- Monitor QOF, enhanced-service, and PCN activity and income in partnership with clinical and administrative leads
- Governance and compliance:
- Lead readiness for CQC inspection and maintain effective governance systems
- Ensure policies, audits, risk registers, complaints processes, significant event reviews, and training records are up to date
- Oversee compliance with information governance, health and safety, premises, and business continuity requirements
- External relationships:
- Represent the practice at PCN, locality, ICB, and other external meetings
- Help the practice respond to changes in NHS primary care
Person Specification
- Qualifications:
- Significant management or leadership experience in general practice, primary care, healthcare, or another complex regulated organisation
- Experience of leading teams, including recruitment, induction, appraisal, performance management, and HR processes
- Strong operational, organisational, and problem-solving skills, with a track record of delivering service improvement
- Ability to understand budgets, financial information, and performance data
- Excellent written and verbal communication skills, including giving well-reasoned advice to senior colleagues
- Sound judgement, discretion, and the ability to handle confidential information
- Ability to work both strategically and hands-on
- Confidence using Microsoft Office and digital systems