Description
This role provides strategic leadership, management, and direction to a team of Strategic Client Managers and Senior Client Managers for Cigna Global Health Benefits (GHB) within the Americas. The team handles GHB's largest clients, focusing on achieving financial, retention, growth, and client experience objectives.
Key Responsibilities:
- Directly manage a team of Strategic Client Managers and Senior Client Managers, overseeing the performance of a Large Group portfolio.
- Develop proactive client strategies, deliver tailored account management, and maintain strong relationships with senior client stakeholders, brokers, and internal partners.
- Drive portfolio management and renewal execution, identifying risks and developing multi-year client strategies.
- Lead, coach, and develop team members, enhancing their executive relationship management, financial acumen, and consultative account planning skills.
- Establish strategic relationships with senior client and broker stakeholders, participating in executive business reviews and complex renewal negotiations.
- Collaborate with internal matrix partners to coordinate solutions for complex multinational benefit needs and improve client experience.
- Translate business priorities into team objectives, ensuring disciplined account planning and risk management.
- Support business planning and focused strategies for the Large Group segment, including portfolio performance, renewal priorities, and growth opportunities.
- Act as a senior voice for Large Group client and marketplace needs, promoting consistent execution and best practices.
- Establish effective partnerships within other areas of the Cigna Enterprise.
Qualifications:
- Bachelor's degree in a related field or equivalent experience; MBA preferred.
- 5+ years of experience in account management or benefit consulting, including management of large, complex employer client relationships.
- 5+ years of employee benefit experience.
- Prior management/supervisory experience and demonstrated competencies in coaching experienced client management professionals.
- Strong understanding of the global health benefits landscape and complex employer-sponsored benefit programs.
- Exceptional relationship and account management skills, with the ability to influence senior client and broker stakeholders.
- Strong financial acumen, including interpreting claims experience, medical trend, underwriting, and pricing considerations.
- Demonstrated strategic thinking and portfolio-management capability.
- Proactive and consultative approach, with innovation management skills.
- Excellent communication, results orientation, strategic thinking, and team orientation skills.
- Ability to work effectively in a highly matrixed organization and influence others.
The role is eligible to participate in an incentive compensation plan and offers a comprehensive range of benefits, including medical, vision, dental, well-being and behavioral health programs, 401(k), company-paid life insurance, tuition reimbursement, and paid time off.