Description
We are seeking a Pharmacy Panel Analyst to join our Supplier Services Department on a 12-month contract.
As a Pharmacy Panel Analyst, you will conduct technical activation and support of pharmacies in a multi-platform environment under guidance.
Technical Setup & Activation
- Set up technical interfaces and activate pharmacy software
- Launch software and train pharmacy users
Monitoring & Issue Resolution
- Monitor the environment using established tools and ensure processes are completed on schedule
- Respond and correct job failures according to procedures
- Escalate issues requiring second-level support as per call escalation procedures
- Execute special processing requests and request permanent changes for identified problems
Problem Management
- Enter issues into the problem management tool for follow-up and resolution
- Update relevant areas of outstanding issues requiring further follow-up
Support & Expertise
- Assist client-facing teams, business line initiatives, or third parties
- Act as a subject matter expert for other analysts in the absence of Scheduling and/or supervisor
- Provide input for new system development, including requirement gathering, UAT, and implementation
Qualifications
- Bachelor's Degree
- One (1) year of experience in a similar environment
- Strong job control language skills or distributed platform operating and PC operating systems skills
- Proficiency in scheduling software packages as used by IQVIA and problem management tools
- Analytical/problem-solving skills
- Demonstrated communication skills with a customer service-focused approach