Description
We're building a local Enterprise Sales Pod in Mexico City, seeking a Forward Deployed Engineer (FDE) to embed with enterprise customers and architect production systems on Telnyx's global network.
You will work side-by-side with a dedicated Enterprise AE to build a Telnyx enterprise business in your market, focusing on voice, messaging, AI, and wireless solutions.
Key responsibilities:
- Embed with enterprise customers to understand their communications workflows, AI use cases, and integration challenges
- Build and deploy custom implementations using Telnyx APIs (Voice, Messaging, Fax, Wireless) and WebRTC
- Run open-weight LLMs in customer environments and deploy self-hosted stacks
- Instrument and govern LLM usage through a unified gateway
- Wire production observability for shipped solutions
- Design model routing strategies for real-time voice workloads
- Lead POCs, pilots, and production launches
- Collaborate with Product and Engineering to shape the roadmap
- Create technical documentation and maintainable solutions
- Troubleshoot complex integration issues
Requirements:
- CS degree or equivalent experience
- 3+ years building and shipping production software
- Proficiency in multiple languages (Python, Node.js/TypeScript, Go)
- Practical understanding of production challenges with models
- Experience with containerized services on Kubernetes
- High-concurrency experience with Kafka, message queues, or event streams
- API design and development experience
- Event-driven thinking and cloud-native instincts
- Exposure to SIP, WebRTC, or real-time voice/messaging systems
- Self-sufficient and customer-facing engineering experience
- Excellent written and verbal communication in English and Spanish
Bonus points for experience with AI voice assistants, STT/TTS, LLM-based conversational systems, and sovereign or on-prem cloud deployments.