Description
We are seeking a Senior Sales Associate to join our team at Coach, located in Kowloon, Hong Kong SAR. As a Senior Sales Associate, you will contribute to achieving store goals in sales, productivity, and service by utilizing Coach selling skills and Coach Service training.
Key Responsibilities:
- Understand how individual productivity impacts the store
- Behave like a brand ambassador
- Model sales behaviors taught in company sales training programs, including omni-channel sales and virtual selling services
- Maintain high energy on the sales floor
- Consistently achieve sales goals
- Able to work with multiple customers simultaneously
- Consistently anticipate and meet customers' needs
- Service all customers according to the Coach Experience standards
- Participate as a team member and encourage team to meet and exceed performance standards
- Contribute towards building a team culture in which everyone can show up as themselves and feel seen and heard
- Champion company initiatives and support management decisions, owning and driving outstanding customer service
- Demonstrate professional ethics
Requirements:
- Previous management experience in a luxury retail service environment preferable; a combination of education and experience will be considered
- Possess current knowledge of fashion trends and competition in the marketplace
- Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
- Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
- Ability to work a flexible schedule to meet the needs of the business, including weekends and public holidays
- Eager to learn techniques for live stream shopping, introduce products, demonstrating features/benefits and work with the social selling team to make short videos in front of the camera
- Social media knowledge and have a keen understanding of trends on social media platforms
- Customer Data Acquisition: Actively engage customers in signing up to Brand marketing & clienteling communications to drive repeat purchase and loyalty
- Ability to work in a fast-paced environment
- Strong English language proficiency