Description
At PointClickCare, our mission is simple: to help providers deliver exceptional care. And that starts with our people.
As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives.
The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission-critical SaaS application runs on.
Key Responsibilities:
- Work on observability of relevant database metrics and ensure desired database objectives are met.
- Work with the DBA team to understand areas of operational toil and implement automations/processes to help manage PCC's database systems at scale.
- Implement a data-driven approach to performance and availability improvements across database platforms.
- Provide database support to Engineering and SRE teams, including database migrations, query performance, and schema/design improvements.
- Work on database operational workload, performance troubleshooting, and root-cause analysis.
- Help standardize database configurations, deployment patterns, and operational processes across SQL Server and PostgreSQL platforms.
- Manage and prioritize operational tickets, incidents, service requests, and database maintenance activities.
Qualifications and Skills:
- 3+ years of experience working with relational database systems.
- 1+ year working in a Database/SRE/Engineering-related role.
- SQL Server or PostgreSQL experience preferred; other DBMS is a nice-to-have.
- Hands-on experience with SQL Server or PostgreSQL administration, performance tuning, replication, high availability, and disaster recovery.
- Experience working in the cloud (AWS, GCP, or Azure , Azure preferred).
- Experience working with IaC tools such as Ansible and Terraform.
- Coding/automation experience with languages such as PowerShell, C#, SQL, Python, and Go.
- Experience working with source control systems such as Git.
- Experience working with large databases (1+ TB) and managing large database environments is a plus.
Benefits & Perks:
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition