Description
At New Victoria Hospital, we are committed to delivering exceptional care and an outstanding experience for every patient, visitor and colleague. We believe that excellent hospitality services play a vital role in supporting the patient journey, and our Catering team is at the heart of creating a welcoming, high-quality environment throughout the hospital.
As a Pantry & Catering Assistant, you'll play an important role in ensuring patients, visitors, consultants and colleagues receive a high-quality dining experience every day. Working closely with the Catering team, you'll support meal service, maintain excellent hygiene standards and help create a positive environment throughout the hospital.
Key Responsibilities
- Prepare pantry areas for meal service, ensuring all supplies, beverages, cutlery and equipment are available and ready for use.
- Serve and distribute meals and beverages to patients, ensuring dietary requirements and allergies are communicated appropriately.
- Support the preparation and service of meals within staff and consultant dining areas.
- Maintain coffee machines and ensure dining areas remain clean, organised and welcoming throughout service.
- Collect food orders from clinical departments and assist with delivering pre-ordered meals and refreshments.
- Follow food hygiene, COSHH and Health & Safety regulations at all times.
- Complete daily temperature checks, cleaning schedules and other required records accurately.
- Maintain high standards of cleanliness through a "clean as you go" approach.
- Liaise effectively with kitchen teams and other hospital departments to ensure a smooth catering service.
- Deliver excellent customer service, responding professionally and courteously to patients, visitors and colleagues.
What we're looking for
Essential
- Good standard of general education.
- Previous experience within a restaurant, canteen, hospitality or catering environment.
- Excellent communication and interpersonal skills.
- A customer-focused approach with a passion for delivering outstanding service.
- Ability to work efficiently in a busy environment and manage competing priorities.
- Team player with a positive and proactive attitude.
- Flexibility to work across a 7-day rota, including occasional overtime when required.
Desirable
- NVQ or equivalent qualification in Catering.
- Knowledge of food hygiene standards and catering operations.
Benefits
- Equivalent to 25 days annual leave, increasing through length of service, with option to buy or sell leave
- Bupa health insurance as a benefit in kind
- Enhanced pension and life insurance
- Support with travel costs via interest-free season ticket loans
- Access to a range of discounts with leading retailers and providers
- Wellbeing support through our Employee Assistance Programme
- Access to learning and development opportunities to support your career journey