Description
We're looking for a Lead UX Researcher to join the AI Software & Platform Team, working on Cisco Cloud Control, AI Canvas, Studio, and Marketplace.
As a Lead UX Researcher, you'll drive a deep understanding of users to shape the future of Cisco's user experiences across the platform and its AI-powered solutions.
Key responsibilities:
- Define and track key UX success metrics across priority platform journeys
- Build and maintain measurement plans
- Baseline platform journey quality and track over time
- Analyze and communicate quantitative findings to partners
- Identify where quantitative signals are inconclusive or surprising, and scope qualitative research
- Work cross-functionally across business units
- Design, execute, and analyze quantitative and qualitative studies
Requirements:
- Bachelor's + 8 years of related experience, or Master's + 6 years of related experience, or PhD + 3 years of related experience
- 7+ years leading end-to-end quantitative and qualitative UX research
- Experience partnering with Product, Design, Data Science, and Engineering teams
- Experience using quantitative research skills
- Experience with qualitative research
- Experience applying AI to augment and accelerate research craft
Preferred qualifications:
- Experience with Amplitude or other equivalent platforms
- Experience conducting research on AI software or related topics
- Ability to translate behavioral data into clear, decision-ready narratives
- Demonstrated experience building and owning UX measurement frameworks or success-metric programs
- Comfort working directly with product telemetry/instrumentation data
- Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
- Curiosity and confidence to ask questions that will uncover stakeholders' true research needs
- Ability to challenge traditional assumptions about UX research
- Experience in a B2B large enterprise environment a bonus
Salary range: $171,600.00 - $245,000.00 Benefits include medical, dental, and vision insurance, 401(k) plan with Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.