Description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more.
As a Jira and Confluence Administrator at Ubisoft Montréal, you’ll report to the team supervisor and help manage Ubisoft’s Atlassian applications.
Responsibilities:
- Administer Jira Software, Jira Service Management and Confluence, including projects, spaces, workflows, screens, issue types and permissions
- Monitor platform health, performance and availability and identify ways to improve them
- Gather requirements from production and service teams and improve workflows and request processes
- Configure Jira Automation and maintain integrations and Atlassian Marketplace applications
- Carry out migration activities from Atlassian Data Center to Atlassian Cloud, including testing, validation and support after migration
- Coordinate with teams during migration to limit disruption to their work
- Manage user access, groups and security settings in line with internal requirements
- Provide technical support and training to teams across Ubisoft
- Create and maintain technical documentation, knowledge articles and user guides
- Identify ways to automate manual tasks and improve how teams use Atlassian tools
Qualifications:
- Bring experience administering Jira Software, Jira Service Management and Confluence in an organisation with many users
- Configure workflows, automation, permission schemes and other Jira settings, with Atlassian Cloud experience considered an asset
- Administer Atlassian Marketplace applications, such as ScriptRunner, Xray and Assets
- Resolve application issues through careful assessment and troubleshooting
- Communicate in French and English to support Montréal-based teams and Ubisoft colleagues worldwide
- Work with production and service teams to understand their needs and help them use the tools
- Organise competing requests, work with care and handle access and security responsibly
- Bring an Atlassian Certified Professional certification as an asset