Description
HP is seeking an experienced Field Service Technician specializing in HP Indigo Digital Printing Presses to serve as a dedicated onsite technical resource for a key customer in the greater Columbia / Fort Mill area.
This is more than a traditional technical service position. As the onsite face of HP, you will play a critical role in supporting the customer’s production operation by maximizing equipment availability, responding quickly to production-impacting issues, and delivering an exceptional customer experience.
Key Responsibilities
- Serve as the dedicated onsite HP technical resource, developing a strong understanding of the customer’s production environment, operational requirements, and priorities.
- Diagnose and resolve complex technical issues involving electrical, electronic, electromechanical, software, automation, and digital printing systems.
- Provide onsite break-fix, preventive maintenance, troubleshooting, and escalation support for HP Indigo Digital Printing Presses.
- Maintain clear, timely, and consistent communication with the customer throughout service activities and technical escalations.
- Demonstrate a strong sense of personal ownership and accountability for both the technical issue and the overall customer experience.
What Success Looks Like
- The customer views you as a trusted, dependable, and knowledgeable HP partner.
- Production-impacting issues receive immediate attention, strong ownership, and clear communication.
- Customer commitments are clearly communicated and consistently followed through.
Education & Experience
- High School Diploma, GED, higher secondary education, equivalent work experience, or demonstrated technical competence.
- Typically 6–8 years of related technical service experience.
- Experience supporting HP products, digital printing systems, mission-critical equipment, complex electromechanical systems, or similar production environments is preferred.
Preferred Technical Experience
- Experience servicing or operating HP Indigo Digital Printing Presses.
- Strong background in electrical, electronics, electromechanical, automation, or industrial equipment.
- Experience diagnosing complex production equipment in time-sensitive environments.
Benefits
- Health insurance
- Dental insurance
- Vision insurance