Description
Join IQVIA as a Healthcare Professional Relations Agent Italian & Portuguese Speaker in our Madrid CoE office.
We are looking for a brave mind with a native level of Italian, a proficient level of Portuguese, and a very good level of Spanish and English to join our dynamic and committed team.
What to expect:
- Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email).
- Assist with project set-ups and field analysis.
- Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines.
- Increase doctor’s engagement.
- Prepare sample lists.
- Manage invitation templates.
- Promote HCP collaboration in market research studies based on established standards.
- Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information.
- Take care of customer service with HCPs.
- Run pilot projects and recruitments for qualitative studies.
- Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations.
- Investigate, resolve and process panel incentive issues within defined guidelines in order to facilitate timely receipt of compensation.
- Effectively work and communicate with a multi-cultural and cross-functional team.
Our ideal candidate: Skills & other requirements:
- High school graduate or equivalent.
- Native or bilingual level of Italian and Portuguese is required.
- Very high level of Spanish and English is required.
- Good skills with Microsoft Excel.
- Very good communicator.
- Past experience in customer service is an advantage.
- Strong prioritization skills and the ability to work in a multitask environment.