Description
As an Account Specialist, Growth, you'll help very small business (VSB) customers and inbound prospects understand how 1Password can support their security and productivity needs.
You'll manage a high-volume book of business, guide customers through the sales process, and identify opportunities to expand their use of the 1Password platform.
Reporting to the Manager of VSB Growth, this hybrid role is based in Toronto, Canada.
Responsibilities:
- Manage a high-volume portfolio of VSB customers and inbound prospects, developing a clear understanding of their goals, product usage, and growth opportunities
- Maintain a healthy pipeline in Salesforce, progressing opportunities from discovery through close and keeping forecasts accurate
- Meet or exceed monthly and quarterly revenue targets by closing new business and expansion opportunities, including seat growth, add-ons, and tier upgrades
- Lead discovery conversations, product demonstrations, commercial discussions, proposals, and pricing conversations
- Help customers understand and adopt 1Password by connecting their needs to relevant solutions and providing guidance throughout the buying process
- Partner with Solutions Engineering, Customer Success, Onboarding, Legal, and other teams to remove blockers and support smooth deal progression
- Share customer feedback, objections, and common needs with Product, Marketing, and Operations teams to improve the customer experience
Requirements:
- Experience in sales, account management, customer success, or a related role, preferably in a Software as a Service (SaaS) environment
- Demonstrated ability to manage a high-volume pipeline and consistently meet or exceed sales and activity targets
- Experience managing the full sales cycle, including discovery, product demonstrations, proposals, negotiations, and closing
- Strong customer discovery, objection-handling, deal-management, and value-based selling skills
- Clear communication skills, including the ability to explain technical concepts to non-technical customers
- Ability to prioritize effectively across inbound leads and existing accounts while building trust with a wide range of stakeholders
- Experience handling customer inquiries through channels such as email, phone, and chat; familiarity with 1Password, security tools, Salesforce, Gong, Outreach, or similar platforms is an asset
What we offer:
- Competitive salary ($55,000 - $77,000 CAD)
- Commission-eligible
- Generous benefits program (health, dental, RRSP, and many others)
- Utilization of our generous paid time off
- Equity grant
- Participation in our incentive programs
Our culture:
- We prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
How we work with AI:
- We're transforming the way we work with AI, using it daily to work smarter and move faster.
Our approach to work:
- We recognize the power of both in-person collaboration and remote work.