Description
The Senior Product Manager owns the vision, direction, and priorities for a larger, more complex, or strategic product or group of products, managing the full product lifecycle from strategic planning through to tactical execution.
Key Responsibilities:
- Own product vision and priorities by translating customer insight into focused direction, clear target segments, measurable outcomes, and principled trade-offs that protect the core experience.
- Set the quality bar by leading hypothesis-driven discovery, validating ideas through experimentation, and ensuring every launch meets standards for value, performance, reliability, accessibility, and compliance.
- Think end-to-end across customer experience, architecture, capacity, metrics, and commercial impact,anticipating dependencies and long-term trade-offs before they become blockers.
- Drive strategic product direction by using market, competitive, and technology insight to prioritize differentiated investments, protect what works, and say no when focus matters most.
- Own outcomes throughout the product lifecycle by proactively managing risks and opportunities, making sound decisions amid ambiguity, and timing releases around customer and market readiness.
- Lead through narrative and influence by communicating vision, priorities, trade-offs, and progress with clarity, building trusted cross-functional partnerships, and developing junior Product Managers.
Required Qualifications:
- Stay customer-obsessed and deliberately focused, using AI research to challenge assumptions, prioritizing direct customer contact when needed, and maintaining clarity on who the product is and is not for.
- Be technically credible and data-fluent, partnering as a peer with engineering on architecture, AI, APIs/MCPs, build-buy-partner decisions, technical debt, instrumentation, and responsible AI practices.
- Act decisively with a bias for action, cutting through uncertainty and challenging processes, norms, or expectations that compromise customer value, quality, or market relevance.
- Communicate with clarity and conviction, simplifying complexity, tailoring the narrative to the audience, and proactively surfacing risks, delays, scope changes, and difficult trade-offs.
Preferred Qualifications:
- 7+ years of product management experience, including ownership of a complex, revenue-generating enterprise product or product area.
- Experience in tax, accounting, or other regulated professional-services software serving large firms, with working knowledge of tax compliance workflows and filing cycles.
- Track record leading platform modernization or cloud migration of a mature product while sustaining compliance obligations and customer commitments.
- Hands-on experience shipping AI-enabled products or features (e.g., generative AI, agentic workflows, MCP/API integrations), including evaluation, accuracy, and governance practices.
- Demonstrated accountability for commercial outcomes (adoption, retention, revenue), including pricing, packaging, and business-case development.
- Experience defining outcome metrics and instrumentation strategy using product analytics tools (e.g., Pendo, Amplitude) and running structured experiments.
- Experience leading portfolio or product-integration strategy across multiple products, platforms, or acquired technologies.
- History of mentoring junior Product Managers and leading cross-functional initiatives without direct authority.
- Experience engaging enterprise customers at the executive level, such as customer advisory boards and strategic account reviews.
Benefits:
- Hybrid Work Model: flexible hybrid working environment
- Flexibility & Work-Life Balance: supportive workplace policies
- Career Development and Growth: continuous learning and skill development
- Industry Competitive Benefits: comprehensive benefit plans
- Culture: award-winning reputation for inclusion and belonging, flexibility, work-life balance
- Social Impact: opportunities for community involvement and ESG initiatives