Description
We are seeking a Senior Implementation Consultant to join our Customer Success team at 1Password. As a Senior Implementation Consultant, you will lead technical deployments and customer enablement for 1Password's product suite, partnering with Project Managers, Technical Account Managers, and Solutions Architects to deliver successful outcomes for commercial and enterprise customers.
Responsibilities:
- Lead hands-on configuration, integration, validation, and launch of 1Password's Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access.
- Partner with Project Managers on implementation plans, customer coordination, timelines, and delivery risks.
- Collaborate with Technical Account Managers, Solutions Architects, and Customer Success partners to understand customer environments and align technical approaches with business goals.
- Manage a portfolio of active customer engagements, balancing independently led implementations with training and enablement support for Project Manager-led projects.
- Deliver customized technical consultations and training sessions, including occasional onsite sessions for customers.
- Translate technical concepts into clear business value and help customers adopt solutions that support their security and operational goals.
- Identify risks early, drive issues to resolution, and improve playbooks, training materials, processes, and AI-powered workflows that strengthen the customer experience.
- Share implementation expertise with teammates through mentoring, knowledge sharing, and continuous improvement initiatives.
- Travel occasionally for customer engagements, team events, or other business needs.
Requirements:
- 5+ years of experience leading technical implementations from planning through launch, with experience in implementation consulting, solutions engineering, customer onboarding, with a proven track record of leading software deployments for large or complex organizations in a related Business-to-Business (B2B) Software as a Service (SaaS) environment.
- Combine strong technical aptitude with project management experience, including managing timelines, coordinating stakeholders, tracking time, and monitoring utilization.
- Configure solutions and answer complex customer questions independently, knowing when to involve the right internal partners.
- Understand identity and security concepts such as identity providers (IdPs), Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), Active Directory, Mobile Device Management (MDM), and Zero Trust.
- Communicate clearly with technical practitioners, senior stakeholders, and audiences with different levels of technical knowledge.
- Design and deliver engaging virtual and in-person training for enterprise administrators, executives, and end users.
- Use artificial intelligence (AI), automation, and workflow improvements thoughtfully to reduce repetitive work and create reusable solutions.
Benefits:
- Competitive salary ($102,000 - $148,000 per year)
- Comprehensive benefits package (health, dental, 401k, etc.)
- Generous paid time off policy
- Equity grant
- Opportunity to participate in incentive programs
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.