Description
We are seeking a part-time receptionist to work 25 hours per week at our Thornbury Road Centre for Health in Isleworth. The role involves managing the practice appointment system, answering telephone calls, welcoming patients, and performing various administrative duties.
Responsibilities:
- Manage the practice appointment system and process appointment requests
- Answer telephone calls and deal with patient queries professionally and efficiently
- Welcome patients and provide appropriate signposting to practice and external services
- Monitor and respond to the practice generic email account
- Process incoming and outgoing correspondence
- Register new and temporary patients and maintain accurate patient demographic information
- Obtain relevant hospital results and documentation when required
- Arrange patient transport and interpreter services
- Complete basic referrals under clinician instruction
- Maintain accurate patient records and undertake appropriate coding
- Support the practice with patient recalls
- Participate in reception, lunch cover, opening and closing duties
- Support colleagues with administrative tasks and provide cover during staff absence
- Maintain a clean, tidy and organised reception environment
Requirements:
- Good standard of education
- Basic IT skills
- Previous reception, administration or customer service experience
- Experience dealing with the public
- Desirable: Medical Receptionist or relevant healthcare qualification, previous NHS or GP practice experience, experience using SystmOne or a similar clinical system
Working Conditions:
- Part-time, 25 hours per week
- Flexible working hours between 7am and 6:30pm
- Occasional weekend work (one or two Saturdays/Sundays per month)
Benefits:
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking