Description
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Dahlgren, VA as one of the key members of the Field Services team.
The successful candidate will provide direct desk-side support to customers, troubleshoot and repair IT devices.
Responsibilities:
- Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
- Ensure proper ticket-handling according to guidelines set in place
- Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
- Ensure customer related tasks are completed within the timeline set
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assist other technicians in resolving complex issues
Requirements:
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Demonstrated expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Physical Requirements:
- Lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
- Work in confined spaces, such as raised floors or communications closets; noisy environments, such as data centers and operations centers; and be able to stand or sit for 8 hours at a time
- Utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
- Identify different colors of wires and cables; correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, computer monitors and digital test equipment such as OTDR (optical time-domain reflectometer)
- Judge distance between objects to work safely on ladders and in confined spaces
- Drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
Pay Range: $28.00-$28.45/hr