Description
We are seeking a Director of Technical Program Management to join our Global Payment Network (GPN) Technology organization. As a Director of Technical Program Management, you will lead programs that deliver on critical business goals and build large-scale products and platforms that will help Capital One customers have incredible experiences.
The GPN Technology organization manages critical payments infrastructure to facilitate high-throughput, secure global transaction processing. Our Technical Program Management (TPM) teams are vital to GPN's success, leveraging deep technical acumen and systems thinking to drive architectural alignment, technical strategy, and execution of the organization's objectives and key results.
Responsibilities:
- Contribute to the organization's TPM/Delivery strategy: establish operating mechanisms, maturity models, and tooling that scale across portfolios
- Drive development of and alignment on program roadmap anchored in business objectives, definition of done, technical solutions, and sequencing of dependencies
- Lead cross-platform technical investment planning and ensure architectural alignment toward long-term platform convergence and reuse
- Serve as an executive-level escalation point for program risks, influencing technology leaders to make data-driven tradeoffs between speed, cost, and resiliency
- Ensure definition of measurable outcomes of platform success (availability, scalability, cost efficiency, developer velocity) and ensure delivery accountability across multiple engineering teams
Basic Qualifications:
- Bachelor's degree in a technical field
- At least 7 years of experience managing technical programs
Preferred Qualifications:
- 7+ years of experience designing and building solutions using distributed computing or service-oriented architecture (SOA)
- 3+ years of experience in building distributed systems and highly available services using cloud computing services/architecture - preferably using AWS
- 3+ years of experience building highly scalable products and platforms
- 3+ years of experience with Agile delivery
- 3+ years of experience delivering large and complex programs
- Experience in building systems and solutions within a highly regulated environment
- MBA or Master's Degree in a related technical field (Computer Science, Software Engineering)
- PMP, Lean, Agile, or Six Sigma certification
- 3+ years of people management experience or influencing organization as an IC
- Experience driving platform standardization across multiple product portfolios or lines of business
- Track record of building TPM maturity (operating models, career frameworks, metrics) at scale within engineering organizations
- Exceptional communication and influence skills, capable of engaging deeply with technical teams while translating implications into compelling business narratives that persuade senior leadership