Description
HP is seeking highly motivated and qualified individuals for the Supervisor and Associate Manager - Inside Sales Outbound role.
The Medium Business Inside Sales Manager leads a team of Inside Account Executives (iAEs), developing end-to-end account strategies and driving sales engagement for medium business accounts, either directly or through channel partners.
Key Responsibilities:
- Team Leadership: Oversee a team of 10–15 iAEs, providing guidance, coaching, and support to develop individual team members and drive overall sales effectiveness.
- Sales Coverage: Develop targeted business plans and achieve sales and margin goals, using tools like heatmaps and whitespace analysis.
- Sales Management: Accurately forecast the business on a biweekly basis through funnel conversion that results in exceeding quota for both revenue and margin targets.
- Pipeline Management: Maintain and analyze opportunity identification, qualification, and management; develop strategies to hunt new logos within low or no SOW accounts.
- Customer Retention & Growth: Retain existing customers while identifying and pursuing upsell and cross-sell opportunities for PC++ (including headsets, displays, carepacks).
- Channel Sales: Build solid relationships with channel teams to enable iAE and PBM alliance for successful implementation.
- Customer Experience: Coordinate with customer support teams to address issues and ensure a seamless experience.
- Recruitment & Training: Recruit, onboard, and train inside sales resources to ensure skill and knowledge development, including specialization in PC++.
- Performance Management: Evaluate and guide employee performance, supporting individuals through sales challenges and managing results for all performers.
- KPI Tracking: Define and track key performance indicators to measure team success.
- Sales Technology: Leverage CRM systems and other tools to streamline operations and enhance productivity.
- Compliance: Ensure the inside sales team adheres to legal and ethical standards in all sales activities, including pricing, contracts, and customer interactions.
Knowledge & Skills:
- Sales Planning: Ability to develop targeted business plans to exceed revenue and margin quota by selling the full mix of HP products and services.
- Analytical & Critical Thinking: Understand industry drivers and customer base to bridge HP solutions with account-relevant problems and opportunities.
- Organization & Time Management: Prioritize tasks, set goals, and manage time effectively.
- Leadership: Lead effectively in complex environments, influence channel partners, balance competing priorities, and drive team performance.
- Problem Solving: Navigate market complexities and develop practical solutions.
- Collaboration & Communication: Work closely with internal teams, channel partners, and customers to achieve business objectives.
- Technical Proficiency: Leverage technology and CRM systems to enhance productivity.
- New Technology & AI: Demonstrated curiosity and confidence in adopting emerging tools and technologies,especially AI,to enhance sales performance, customer engagement, and productivity.
Education & Experience Recommended:
- Experience: Typically, 2-4 (Supervisor), 5-7 years (Associate Manager) of job-related experience or 2-4 years of management experience in sales.
- Education: Four-year Degree in Sales, Marketing, Business Administration, or any other related discipline is preferred but not required.
The on-target earnings (OTE) range for this role is $88,400 to $128,200 USD annually with a 60%/40% (salary/incentive) mix.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 13 paid holidays
- Additional flexible paid vacation and sick leave