Description
It's an exciting time to join Zendesk, a leader in customer service software. The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives, drives BI projects, and delivers top-line key metric reporting and forecasting.
You will be part of a small but mighty team and play a pivotal role in shaping how the team scales with AI and delivers strategic analytics and decision support in a cross-functional organisation.
Responsibilities
- Regularly report findings and key metrics to leadership, including C-Staff, to help guide decision-making
- Perform analysis, build decks and dashboards to generate insights using technical skills and business acumen
- Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
- Work with cross-functional teams to gain alignment on metrics definitions and analyses
- Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis
- Use AI to automate processes to help scale the team
Requirements
- 4-7 years of prior experience in an analytics, business intelligence, or strategy consulting role
- Excellent SQL skills (experience with Snowflake is a plus)
- Experience with using AI and building AI workflows
- Experience with Business Intelligence tools
- Excellent written and verbal communication skills
- BS/BA in computer science, mathematics, economics, engineering or related degree required; Masters degree is a plus
- Previous SaaS experience a plus
- Experience building financial models and developing automated reports and dashboards