Senior Manager, Client Success

We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise. As a Senior Manager on the Client Success team, you will shape strategic account opportunities and identify areas for growth while increasing operational efficiency.

Responsibilities

• Lead targeted programs designed for specific groups of members, such as extra benefits offered by a health plan and curated product kits shipped straight to members' homes.
• Prepare and manage the order files that tell fulfillment teams and partners who to ship to and what to send, checking them for accuracy before they are submitted.
• Partner with Legal to review and finalize agreements, terms, and approvals for targeted programs.
• Manage the network of retail stores where members can use their benefits, working closely with retail network partners.
• Own the process for client requests to add retail locations to the network.
• Stay on top of market trends, competitor offerings, regulatory updates, and shifting member needs, and turn them into practical insights and ideas to share with clients.
• Support client monthly and quarterly business reviews covering program performance, open issues, and opportunities to expand business.
• Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
• Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.

Requirements

• 5-8 years of experience working on cross-functional teams or in a client-facing relationship-centric role.
• Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes.
• Proven ability to influence cross-functional teams without direct authority.
• Strong communication skills with ability to synthesize and present market insights and program updates to clients and leadership.
• Strong attention to detail and data accuracy, with experience managing trackers, files, or reporting across multiple stakeholders.
• Ability to travel on a limited basis (10-15%).

Preferred Qualifications

• 5-8 years' experience consulting, project management, consumer goods, corporate healthcare, or provider/payor functions.
• Experience working with Legal partners on contracts, amendments, or compliance review.
• Familiarity with health plan extra benefits, especially for Medicare or Medicaid members, or with retail store programs.
• Advanced degree.

Pay Range

$82,940.00 - $182,549.00

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.