Senior Manager, Systems Analysis and Technical Delivery

The Senior Manager, Systems Analysis and Technical Delivery will lead technical requirements, systems analysis, technical product delivery, and user acceptance testing for PayPal Bank products and platforms.

The role will oversee requirements and delivery across APIs, core banking, data, vendor integrations, and enterprise shared services.

This leader will establish the requirements and delivery cadence necessary to support the Bank’s initial technology buildout and ongoing operations.

Working closely with Product, Technical Program Management, Engineering, Architecture, Data, Operations, Risk, Compliance, Finance, and external vendors, the individual will translate business and regulatory needs into technical requirements and drive execution from solution design through implementation and production readiness.

Essential Responsibilities:

• Oversee analysis of business processes and gather requirements from various stakeholders.
• Collaborate with cross-functional teams to design and implement effective solutions.
• Convert system specifications into detailed technical requirements.
• Manage user acceptance testing to ensure deliverables meet business needs.
• Identify and resolve system issues, providing ongoing support and maintenance.
• Create and maintain detailed documentation of system processes and specifications.

Additional Responsibilities:

• Lead elicitation, analysis, documentation, validation, and lifecycle management of business, functional, technical, data, integration, operational, and regulatory requirements.
• Translate product and business objectives into system specifications, process flows, API and integration requirements, data requirements, user stories, and measurable acceptance criteria.
• Ensure requirements are complete, testable, traceable, prioritized, and aligned with the Bank’s target architecture, product roadmap, control framework, and regulatory obligations.
• Lead technical delivery for banking products and platforms, including deposits, lending, payments, APIs, core banking, data capabilities, vendor solutions, and enterprise integrations.
• Partner with Product, Program Management, and Engineering leaders to convert roadmaps into prioritized backlogs, technical capabilities, release plans, milestones, and executable delivery plans.
• Coordinate delivery across engineering teams, enterprise platforms, business functions, and external vendors, managing scope, dependencies, risks, issues, decisions, and changes in partnership with program management leads.
• Drive Agile ceremonies, backlog refinement, planning cadences, roadmap tracking, release planning, execution reviews, and delivery reporting.
• Manage requirements and delivery for APIs and integrations, including security, authentication, resiliency, error handling, performance, monitoring, auditability, and operational support.
• Define and validate data requirements, including source-to-target mapping, data quality, reconciliation, lineage, retention, reporting, and downstream consumption.
• Oversee third-party vendor deliverables, integration commitments, testing obligations, milestones, service expectations, and issue resolution.
• Establish and manage the UAT framework, including test planning, scenarios, entry and exit criteria, test data, defect management, evidence retention, approvals, and business sign-off.
• Coordinate functional, integration, end-to-end, regression, operational-readiness, and user acceptance testing across internal teams and vendors.
• Ensure testing validates customer journeys, accounting events, data flows, reconciliations, controls, exception handling, and regulatory requirements.
• Establish delivery governance, demand intake, prioritization, requirements management, decision tracking, change control, release management, and production-readiness processes.
• Identify and mitigate delivery risks, resource constraints, execution gaps, control deficiencies, and operational challenges throughout the lifecycle.
• Ensure appropriate documentation, approvals, traceability, evidence, and audit trails are maintained to support governance, compliance, and regulatory review.
• Provide clear reporting to senior leaders on delivery status, risks, dependencies, testing progress, operational readiness, and decisions requiring escalation.
• Support production stabilization, problem resolution, and effective handoff to technology operations, servicing, support, and control owners.
• Build and lead a strong systems analysis, technical product delivery, and UAT capability for PayPal Bank.
• Provide direction and coaching to systems analysts, technical product managers, delivery leads, and testing resources.
• Establish clear accountability across business, product, program management, engineering, operations, vendor, and testing teams.
• Communicate complex technical and delivery matters effectively to executive, business, technology, risk, compliance, and regulatory stakeholders.
• Promote a culture of ownership, transparency, disciplined execution, strong documentation, and continuous improvement.

Benefits:

• The base pay for this role will depend on where you work and the relevant experience and expertise you bring.
• The expected range of pay for this role by location is:
• Scottsdale, Arizona: ($152,500.00 - $226,600.00 Annually)
• Utah - (Virtual): ($152,500.00 - $226,600.00 Annually)
• Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.