Description
Join a global team delivering high-quality Medical Information services to healthcare professionals, patients, and consumers. In this role, you will provide accurate, balanced, and non-promotional medical information, supporting customers across multiple communication channels.
Key Responsibilities:
- Respond to medical and product-related inquiries received via phone, email, and other approved communication channels.
- Provide accurate, evidence-based, and non-promotional information regarding products, therapies, and disease areas.
- Document customer interactions in compliance with company procedures and quality standards.
- Utilize approved medical information resources and scientific literature to address inquiries.
- Identify, document, and appropriately route adverse events, product quality complaints, and other reportable information.
- Support safety data intake activities, including accurate documentation within designated systems.
- Collaborate with Medical Information, Pharmacovigilance, Quality, and other cross-functional teams.
- Participate in training, quality initiatives, and continuous improvement activities.
Required Knowledge, Skills and Experience:
- Bachelor's degree in Life Sciences, Pharmacy, Nursing, Medicine, or another relevant scientific discipline.
- Excellent written and verbal communication skills in Slovak, Czech (C2/Business Level), English, and any additional foreign language (minimum C1) will be a plus.
- Strong scientific aptitude and ability to communicate medical information effectively.
- Understanding of adverse event reporting and pharmacovigilance principles.
- Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
- Strong interpersonal skills and ability to build effective working relationships with colleagues, clients, and healthcare professionals.
The potential base pay range for this role, when annualized, is €23,500.00 - €35,300.00.