Description
The Collaboration Technology Group at Cisco is seeking a Software Engineer to join their Stockholm-based Webex Media (WxMedia) & SRE organization.
As a Software Engineer, you will bring new real-time media features to life and drive resolution for high-impact media platform escalations. You will combine Site Reliability Engineering practices with real-time media streaming architectures and modern agentic AI to transform how media services are monitored, diagnosed, and auto-remediated.
Key responsibilities:
- Deep-dive troubleshooting for complex WxMedia platform issues
- Design and implement high-resilience software systems for AI-assisted observability and automated incident response
- Design, build, and maintain production-grade AI agents and MCP tool integrations
- Implement ingestion and correlation pipelines across distributed logs, metrics, and OpenTelemetry traces
- Develop proactive anomaly detection and Human-in-the-Loop (HITL) remediation workflows
- Partner with application and infrastructure teams to define SLIs/SLOs and handle error budgets
- Mentor junior engineers and conduct thorough code reviews
- Manage priorities and timelines, communicate progress clearly, and work across teams
Minimum qualifications:
- Bachelor's degree + 8 years of related experience, Master's + 6 years, or PhD + 3 years in Computer Science, Software Engineering, or a related technical field
- Experience with media streaming or relevant protocols for real-time applications
- Experience in some SRE practices
Preferred qualifications:
- Experience with public cloud platforms
- Experience with close-to-real-time systems and performance-sensitive code paths
- Comfort with incremental development, testing, and A/B testing in production
- Experience building LLM pipelines, AI Agents, and evaluation frameworks
- Expertise in Terraform/IaC and GitOps/CI/CD pipelines