Description
We are seeking a Customer Service Representative to join our team at Paidy, a leading BNPL service company in Japan. As a Customer Service Representative, you will be responsible for reviewing customer accounts related to designated areas such as identity verification, sanctions, disputes, chargebacks, abuse, and fraud. You will also be required to make independent and informed recommendations for resolving consumer and merchant issues while maintaining efficiency.
Essential Responsibilities:
- Assist customers with their queries regarding accounts
- Document findings in the manual and automated process case management system
- Switch between multiple workflows, queues, and programs
- Meet or exceed performance expectations
- Make independent and proficient decisions
- Strong understanding of risk operations policies and procedures
Additional Responsibilities & Preferred Qualifications:
- Fluency in Japanese language required
- Business level English capability preferred
- Experience in payment industries preferred
What We Offer:
- Competitive salary: ¥3,554,000 - ¥5,082,000 annually
- Comprehensive benefits package, including paid time off, healthcare coverage, and resources to create financial security and support mental health
- Flexible work arrangements, including a hybrid work model with 3 days in the office and 2 days remote