Description
We are seeking a Host to join our team at Soho House New York.
As a Host, you will be one of the first points of contact for members, guests, and staff before they are seated for their dining experience.
Responsibilities:
- Greet guests and create a welcoming atmosphere
- Answer high-volume phone lines and respond to inquiries about menus, hours of operation, and amenities
- Create reservations for the Club or F&B Operations/Restaurants
- Provide excellent service to all guests, members, and staff
- Train other reception team members on process and service standards
- Master our phone system and ensure all anticipated covers are accounted for during service
Requirements:
- Minimum of 3+ years' experience in a similar role
- Experience with OpenTable and MICROS
- Ability to answer high-volume phone lines and respond to inquiries professionally
- Problem-solving skills and conflict resolution
- Detail-oriented, articulate, and able to multi-task in a high-volume environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends, and holidays
Benefits:
- Competitive compensation package
- Health Care + 401K: full-time employees are eligible for full benefits
- Paid Time Off: full-time employees have sick days + vacation days
- Career Development: opportunities for domestic and international career progression
- Soho Impact: empowering the Soho House community to make positive change
- Learning & Development: extensive range of internally and externally run courses
- Cookhouse & House Tonic: celebrating our passion for food and drink
- Team Events: fitness sessions, cinema screenings, and art classes
- Team Meal: substantial meal provided free of charge while on duty