Description
The Senior Front of House Receptionist leads the day-to-day running of Front of House and Switchboard services across designated Trust sites. Alongside hands-on reception work, the postholder supervises and supports Front of House Receptionists, co-ordinates cover, and delivers administrative support for the Facilities Team, including room bookings, visitor and contractor access, key control, and the car park. They also support and co-ordinate routine safety and compliance checks, helping to keep buildings safe, compliant, and therapeutic.
Reporting to the Facilities Officer / Facilities Supervisor, the post holder is responsible for making day-to-day decisions about cover, access, and routine facilities issues, and for escalating staffing problems and unresolved or recurring issues to the line manager as needed.
The trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking, and excellent health and wellbeing support. Surrey is a beautiful county with historic market towns and bustling districts, and excellent road and rail networks.
Job Responsibilities:
- Lead the day-to-day running of Front of House and Switchboard services
- Supervise and support Front of House Receptionists
- Co-ordinate cover and deliver administrative support for the Facilities Team
- Support routine safety and compliance checks
Requirements:
- NVQ Level 3 or equivalent qualification or experience
- Experience of working in an office or reception environment
- Line management experience