Description
We are seeking a Private Patient Sales Advisor to join our Patient Support Centre Sales team based in St Mellons, Cardiff. This is a fixed-term opportunity for a period of up to 6 months, with a view to extension. You will manage self-pay patient enquiries, convert warm leads into confirmed appointments, and deliver a high standard of service while working towards agreed performance targets.
Key Responsibilities:
- Manage self-pay patient enquiries via telephone, email, and online platforms
- Handle enquiries from initial contact through to appointment booking
- Convert warm leads into appointments and sales to meet KPI targets
- Deliver a high standard of customer service in line with private healthcare expectations
- Manage and prioritise your own workload effectively
- Use multiple systems to support enquiry handling and booking processes
- Promote Spire's Values and Purpose, contributing to a culture of service excellence
- Build positive relationships through clear and effective communication
Requirements:
- Strongly target-driven with a customer-focused approach
- Confident using a range of systems and technology
- Enjoy working in a fast-paced, collaborative team environment
- Strong communication and interpersonal skills
- Able to work effectively within a hub while supporting a national sales framework
Working Hours: 37.5hrs per week, worked across Monday to Friday between 8:00am and 6:00pm. Saturday: 9:00am – 4:00pm (as required)
Benefits:
- 35 days annual leave inclusive of bank holidays
- Competitive pension with flexible retirement options
- 'Spire for You' benefits platform with cashback and discounts
- Free Bupa health screening
- Private medical insurance
- Life assurance