Description
We are seeking a Datacenter Engineer- L3/ERT to support Aruba products and provide technical expertise to customers and engineers. As a Datacenter Engineer- L3/ERT, you will work in a dynamic 24x7 work environment, providing troubleshooting and support in the areas of HPE Aruba Networking and related areas.
Responsibilities:
- Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.
- Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.
- Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.
- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish Issue resolution documents.
- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.
- Must be able to interact with colleagues from different countries and backgrounds.
Requirements:
- Bachelor's or Master's degree in Mechanical, Electrical, Computer Science, or equivalent.
- 4+ Years' experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.
- Data Networking technologies including Routing, Switching, and Network architecture and management.
- Working knowledge and understanding of Spine and Leaf Topologies.
- Working knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.
- Knowledge of networking equipment's hardware and architecture.
- Demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.
- Affinity with Remote Resolve support processes.
- Should know about Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.
- Should be good at security and authentication protocols like IEEE 802.1x and MAC.
- Good to have knowledge of REST, NAE, and Python.
- Prior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.
- Basic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.
- Certifications: Cisco CCIE – DC is not a must but preferred. Aruba ACSP certification will have added advantage.
- Should have basic technical knowledge of Windows, Linux, and other operating systems.