Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
As a Service Center Associate-12, your primary purpose will be to expedite the Customer Service claims application process, ensure correct case assignment, and act as a customer liaison in assisting the customer with the correct contact person to resolve problems and/or questions.
Responsibilities:
- Assign new claims to the appropriate claims handler
- Enter verbal and written application information accurately into the claims management system
- Contact the customer by telephone, written correspondence, and/or the claims system regarding documentation required to process a claim, required time frames, and claim status
- Communicate clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process
- Participate in and maintain a quality service culture within the Customer Service Team
- Attend scheduled work hours
Additional Responsibilities:
- Perform other duties as assigned
- Support the organization's quality program(s)
Qualifications:
- High school diploma or GED required
- One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred
- Excellent oral and written communication
- PC literate, including Microsoft Office products
- Good customer service skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies