Description
We are looking for a professional and experienced receptionist to work in our busy clinic. As part of our team, you will be responsible for greeting patients and performing administrative tasks such as scheduling appointments, answering phones, and using digital platforms to respond to patients' queries.
The successful candidate will be the first point of contact for patients, providing an efficient, compassionate, and welcoming service both face-to-face and over the telephone. Responsibilities include managing appointment requests, handling patient enquiries, processing administrative tasks, maintaining accurate patient records, and supporting the smooth running of the practice.
The role requires excellent communication and organisational skills, attention to detail, the ability to work under pressure, and a commitment to patient confidentiality.
Main duties of the job
- Greet and direct patients and visitors.
- Accurately answer telephones, screen calls, and direct calls to appropriate individuals.
- Provide phone support to other departments.
- Answer questions and assist patients in completing registration and appointment requests.
- Triage patients efficiently.
- Work effectively in teams and be a good communicator.
Benefits
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Requirements
- GCSE or equivalent (required)
- Medical Receptionist: 1 year (required)
- Working with EMIS system: 1 year (required)
- Fluent English (required)