Description
At Epiq, you'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and they thrive on big challenges together. Epiq eDiscovery Managed Services is hiring a Project Manager to be the primary liaison and case consultant for clients engaging with Epiq EMS group on eDiscovery projects.
Job Responsibilities:
- Understand and interpret client requirements within the context of eDiscovery processes.
- Consult with clients on utilizing Epiq's suite of services, particularly leveraging Relativity.
- Coordinate internal processes across Epiq departments to ensure client objectives are met.
- Represent Epiq in client interactions and with third-party service providers.
- Supervise and support other members of the Client Services (CS) team to ensure client needs are addressed effectively.
- Provide regular project updates and team performance reports to the Regional CS Manager to optimize resource allocation and service delivery across Epiq.
Desired Qualifications and Skills:
- Proficiency with an eDiscovery processing and hosting platform, preferably Relativity.
- Strong verbal and written communication skills.
- Exceptional problem-solving abilities and adaptability to evolving client needs.
- Highly organized with the ability to manage multiple tasks concurrently.
- Willingness to work extended hours when project demands require.
- Ability to communicate complex technical solutions effectively to non-technical stakeholders.
- Outstanding customer service, interpersonal, and communication skills.
- Demonstrated ability to work collaboratively in a team environment.
Education & Certifications:
- Minimum of 3 years' experience in an e-discovery environment, with hosting services experience preferred.
- Industry certifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert are advantageous.
The Compensation range for this role is $100,000 -$120,000 USD annually and may be eligible for an annual bonus.