Description
Our Customer Success team is the linchpin of the post-sales customer relationship. As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB.
You’ll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals.
Key Responsibilities:
- Customer Advisory: Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.
- Account & Portfolio Management: Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization.
- Internal Collaboration & Customer Advocacy: Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap.
What You Will Bring:
- Relevant Experience: 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- Accountability: 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
- Communication: Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience