Description
As a Senior Planning Partner, Content, at Airbnb, you will play a critical role in ensuring the success and satisfaction of customers through strong relationship management and strategic collaboration.
You will become a key member of the Global Operations Community Support Planning team, responsible for driving the end-to-end roadmap planning process for Community Support at Airbnb.
Your main responsibilities will include:
- Engaging proactively with cross-functional partners and stakeholders
- Identifying all responsible individuals for each launch in advance
- Building and communicating the content schedule to all content requestors and approvers
- Scheduling and leading a series of meetings for each launch
- Partnering with strategists in content audits to identify impacted content
- Preparing and sending weekly status communications to Content Managers and content DRIs
- Anticipating risks and issues and developing mitigation strategies proactively
- Sending regular reminders to DRIs with launch responsibilities
- Preparing cross-functional communications for partner teams impacted by our work
- Coordinating the real-time 'go live' on launch day
- Attending launch meetings and real-time coordination sessions
- Shielding writers from logistical questions and tracking down missing information
- Preparing a launch deck for leadership covering what was published and how it performed
- Driving iterative improvements and simplification of content planning processes
Requirements:
- 8+ years of experience in strategic planning, program management, or business operations roles
- Proven experience leading cross-functional planning or portfolio management processes with executive visibility
- Exceptional communication skills, verbal, written, and presentation
- Strong problem-solving and analytical skills
- Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
- Strategic thinking and organisational skills
- Hands-on, working knowledge of software product development life-cycle and methodologies
- Proven ability to de-escalate issues and resolve conflicts
- Ability to manage multiple launches and competing priorities simultaneously
Location: This position is Canada - Remote Eligible.