Description
Grab is seeking a Head of Order-to-Cash (OTC) to lead the Finance Shared Services Centre (SSC) OTC operations and oversee Business Process Outsourcing (BPO) partners across all countries.
The successful candidate will be responsible for ensuring seamless revenue assurance, cash optimization, and credit risk management, while shaping the strategic direction of the Finance SSC.
Key responsibilities include:
- Leading and managing high-volume Order-to-Cash (OTC) activities across all legal entities
- Collaborating with cross-functional business stakeholders, commercial leaders, and product teams
- Continuously analyzing and streamlining end-to-end OTC processes to eliminate friction and improve billing accuracy
- Overseeing internal Finance SSC OTC teams and external BPO partners
- Partnering with the Finance Centre of Excellence (COE) and Global Process Owners (GPOs) to aggressively innovate and transform the OTC function
- Collaborating with Country Finance and Group SOX/Internal Controls teams to maintain internal control frameworks
- Leading, guiding, and mentoring a high-performing team
- Supporting the Head of SSC in managing workforce planning and resource optimization
- Working closely with the Finance COE's Digital Finance Academy to implement training programs
The ideal candidate will have:
- A Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- A minimum of 12-15 years of finance experience, with a significant track record of leading Order-to-Cash (OTC) operations in a large-scale Shared Service Centre (SSC) and managing BPO vendor relationships
- Proven experience in driving finance transformation projects, with a strong affinity for deploying Generative AI, machine learning, or advanced automation tools
- Deep knowledge of credit risk management, collections strategies, complex billing structures, revenue recognition rules, and IFRS compliance
- Exceptional leadership skills, with a demonstrated ability to inspire, mentor, and manage large, cross-functional, and culturally diverse teams
Grab offers various benefits, including Term Life Insurance, comprehensive Medical Insurance, GrabFlex, Parental and Birthday leave, Love-all-Serve-all (LASA) volunteering leave, and a confidential Grabber Assistance Programme.