Description
Join our team as a Global Business Consultant and shape the future of customer experience!
As a Global Business Consultant, you will play a pivotal role in ensuring our sales and account management teams understand business policies, order processing, credits, procedures, and assist in problem-solving all issues.
Role Responsibilities & Key Accountabilities:
- Serves as a primary resource for sales consultants, account managers, and sales management to understand business policies and processes.
- Supports strategic objectives regarding sales and Client strategy.
- Work with multiple internal stakeholder groups to deliver the best Client experience.
- Contribute to a continuous improvement culture by identifying and implementing innovative solutions.
- When necessary and appropriate, communicate pricing and product information to customers directly.
- Monitors data and provides analysis to illustrate sales trends, identify weaknesses in current sales execution, and support future sales strategy.
- Supports and provides guidance for investigation of order processing issues, sales and financial operational matters during end-of-month sales cycles.
- Implement effective communication plans and operating rhythm with global teams.
- Partner with Commercial Policy and Legal teams to ensure that partnership agreements and special deals comply with LSEG terms & conditions.
- Build trusting relationships with key stakeholders both with the customer and within LSEG.
- Consults with management on the effect of policies and procedures on business goals and assists in developing and implementing policy and procedure.
Requirements:
- Outstanding organisation skills with demonstrable experience in customer support and business administration.
- A passion for problem-solving and a strong analytical mind.
- Excellent communication and interpersonal skills.
- The ability to work effectively in a team environment and build strong relationships.
- Proficiency in MS Office Suite, with advanced expertise in Excel and PowerPoint.
- Collaborative and proactive, with the ability to have a forward-thinking approach.
- Able to prioritise and manage time efficiently and optimally.
- Outstanding stakeholder engagement skills and the ability to work in a fast-paced environment.
Why Join Us?
- Hybrid and flexible working arrangements.
- Constant Learning: 90 Day Sales On-Boarding Program, E-learning platform, a range of workshops, access to real-time economic data.
- A welcoming, inclusive culture backed by Employee Networks.
- A competitive referral bonus program.
- Access to private healthcare, wellness support, and pension contributions.
- Professional development: Quarterly Connects to ensure you meet your Goals & Objectives.
- Paid volunteer time to support causes that matter to you.
- A team that values your input and supports your goals.